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    Warranty and claims

    All Klenota jewelry comes with a 24 month warranty, starting from the takeover of the goods. A jewel is a gift for life; it is often passed on from generation to generation. That's why Klenota provides service on all of its jewelry, even after the end of the 24-month long warranty.

    If you have any problems with a purchased item, please contact us at info@klenota.com, +420 603 219 313 (Czech Republic) or +44 07935 416782 (UK). Our team of professionals will take care of the necessary services, repairs or replacements in the shortest time possible.

    How it works

    All warranty claims are carefully examined by our most experienced goldsmiths, and if we are in doubt, we consult independent experts. We do our best to find out what has happened to cause the problem and make every effort to resolve the situation accordingly.

    We will cover all repair or replacement costs, including shipping, in case of manufacturing defects. The warranty does not cover defects caused by wear and / or negligence.

    Claims step-by-step:

    1. Email us at info@klenota.com. Be sure to state your name, invoice ID, purchase date and a brief description of the defect.
    2. Send the item to this address: KLENOTA JEWELLERY, BPM 381080, 372 Old St., EC1V 9AU London, United Kingdom. We will cover the cost of shipping for approved claims. Please enclose a copy of the invoice, a description of the defect and your contact address, phone and email. Do not send the package as 'cash on delivery': we are not obigated to accept the package.
    3. We usually make a decision on the warranty claim within 1 business day of receiving the shipment; in more complex cases, we will usually make a decision within 3 business days.
    4. We will resolve the claim, including the removal of the defect, as quickly as possible - within 30 days at the latest. We will inform you about it by e-mail. You can find more info in our Complaints procedure document.

    When choosing jewelry, we recommend taking your lifestyle into consideration. Pearls, emeralds and silver require special, sensitive treatment and may be damaged during some activities. On the other hand, gold jewelry with diamonds is suitable for almost every occasion. If you want your jewels to stay beautiful for a really long time, it is important to take proper care of them. That's why we have prepared a special site for you with recommendations on how to care for jewelry. We recommend that you take your jewelry off in situations where there is a risk of scratching or other damage (such as swimming, gardening, playing contact sports, doing serious kitchen work, using cosmetics or potentially abrasive substances and moving heavy objects).

    More information in Warranty Terms and Conditions