Warranty and claims

    A jewel is a gift for life; it is often passed on from generation to generation. That's why Klenota provides a lifetime service on all of its jewellery.

    If you have any problems with a purchased item, please contact us at, +420 603 219 313 (Czech Republic) or +44 07935 416782 (UK). Our team of professionals will take care of the necessary services, repairs or replacements in the shortest time possible.

    All warranty claims are carefully examined by our most experienced goldsmiths, and if we are in doubt, we consult independent experts. We do our best to find out what has happened to cause the problem and make every effort to resolve the situation accordingly.

    We will cover all repair or replacement costs, including shipping in case of manufacturing defects. The warranty does not cover defects caused by wear and / or negligence. The warranty expires if you've had your KLENOTA jewellery modified somewhere other than in our atelier.

    When choosing jewellery, we recommend taking your lifestyle into consideration. Pearls, emeralds and silver require special, sensitive treatment and may be damaged during some activities. On the other hand, gold jewellery with diamonds is suitable for almost every occasion. If you want your jewels to stay beautiful for a really long time, it is important to take proper care of them. That's why we have prepared a special site for you with recommendations on how to care for jewellery. We recommend that you take your jewellery off in situations where there is a risk of scratching or other damage (such as swimming, gardening, playing contact sports, doing serious kitchen work, using cosmetics or potentially abrasive substances and moving heavy objects).

    How it works

    1. Email us at Be sure to state your name, invoice ID, purchase date and a brief description of the defect.
    2. Send the item to this address: KLENOTA JEWELLERY, BPM 381080, 372 Old St., EC1V 9AU London, United Kingdom (or check out the complete contact list). We will cover the shipping for approved claims. Please enclose a copy of the invoice, a description of the defect and your contact address, phone and email.
    3. We usually make a decision on the warranty claim within 1 business day of receipt of the shipment; in more complex cases, we will usually make a decision within 3 business days.
    4. We will resolve the claim, including the removal of the defect, as quickly as possible - within 30 days at the latest. We will inform you about it by email.