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    Delivery and payment

    Production time

    We do carry a line of in-stock jewellery that is ready to be shipped. However, most of our jewellery is made-to-order and requires about 3 weeks to manufacture. If you need the jewellery by a certain date, please inform us about it in the note section at the end of your order and we will do our very best to accommodate it.

    Shipping to the UK

    Type of shipping

    Price

    Delivery timeframe

    standard

    £14

    710 days for jewellery in stock
    4 weeks for jewellery made to order

    express

    £28

    35 days for jewellery in stock
    4 weeks for jewellery made to order

    All UK orders are sent by DPD.

    Shipping costs

    Standard shipping has a flat rate of £14, uses local postal services and requires about a week for delivery. 

    Express shipping has a flat rate of £28 and is fully trackable. We help with all related shipping issues and we care for the parcel from the beginning to the end.

    • Duties and taxes are not included in the shipping price and will vary from country to country.
    • From 1. 1. 2021, all deliveries to the United Kingdom are subject to excise and import duties.
    • Please check the details and amount of any applicable duties with your local authorities.

    Shipping time

    We usually ship jewellery which we have in stock within 2 working days from the time the payment for the order has been received in our account.  

    We usually produce made to order jewellery within 3 weeks of receiving the order. Via standard shipping it is then delivered within 7–10 working days or within 3–5 days by express shipping. For custom made rings in non-standard ladies sizes and rings with engravings, the production timeframes are longer, generally by 1 week.

    If you would like to have the jewellery ready by a specific day, let us know in a note at the end of the order. Our sales department will contact you after you make your order with further information

    International shipping 

    Standard shipping

     

    Price

    Delivery timeframe

    CZ, Slovakia,
    Poland, Germany, France

    free

    5 business days

    Other EU countries

    €14

    7–10 business days

    European countries
    outside the EU

    €23

    7–10 business days

    USA

    $19

    10–15 business days

    Canada, Australia
    and other countries

    $50

    10–15 business days

    Express shipping 

     

    Price

    Delivery timeframe

    Slovakia,
    Germany, France

    €27

    1–2 business days

    Poland

    123 zł

    1–2 business days

    Other EU countries

    €27

    1–2 business days

    European countries
    outside the EU

    €45

    3–5 business days

    USA

    $39

    5–7 business days

    Canada, Australia
    and other countries

    $50

    5–7 business days

    • Duties and taxes are only included in deliveries to EU countries (outside the EU, any applicable duties and taxes are not included in the price).

    If you are interested in having jewellery shipped to a country which we don’t normally deliver to, please get in touch with us.

    Payment methods

    You can pay for your purchase through our secure online payment gateway or PayPal. When applicable, bank transfer is also available upon request.

    Bank transfer

    You will receive the invoice with payment info after placing an order. The payment should be sent within 5 days from placing the order. Please state your order number as the variable symbol.

    Online Via Card

    You can easily pay by a credit card through our secure online gateway when placing the order. Card payment is free of charge.

    Paypal

    It is possible to also pay by PayPal to info@klenota.com. This method is free of charge.

    We would like to advise you that according to Act No. 112/2016 Coll., regarding the registration of sales, we are obliged to issue you with a receipt. At the same time, we are required to register payments received by us with the tax administrator online; in the event of a technical outage, within 48 hours at the latest.


    Packaging

    We always package the jewellery securely. Your order will come gift-ready in a jewellery box. The packaging also includes a certificate stating the precise information about the jewellery.